Privacy Policy

Thank you for visiting our Privacy Policy page – we take your privacy very seriously.  

This Privacy Policy tells you how we use personal information collected on our web site, through telephone conversations, client registration, via our social media pages, or in person at FlowMotion Pilates. 

Please read this Privacy Policy before submitting any personal information. When you access FlowMotion Pilates in any of the above mentioned ways you are accepting the practices described in this Privacy Policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the Privacy Policy whenever you visit FlowMotion Pilates online to make sure that you understand how any personal information you provide will be used. 

KEY TERMS

We, us, our                                        FlowMotion Pilates

Personal information                      Any information relating to an identified or                     identifiable individual

1. Personal information we collect about you

 We may collect and use the following personal information about you:

•          Your name and contact information, including email address, postal address and telephone numbers.
•          Information to enable us to check and verify your identity – eg your date of birth.
•          Your contact history and purchase history (but not your financial data).
•          Health information, including medical issues and concerns. 

This personal information is required to provide products and services to you.  If you do not provide personal information we ask for, it may delay or prevent us from providing products and services to you.

2 Collection of Information 

We collect personal information directly from you via the website submission form, over the telephone, via emails, texts or completion of health questionnaires. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. 

We may also collect information:

•          From a third party with your consent eg physiotherapist or other medical person. 
•          From cookies on our website

3 How we collect information? 

We will only collect information from you either over the phone, in person at the time of your first Pilates session and/or via the health questionnaire completed by the time of the first visit. 

You may also subscribe to our mailing list and make a voluntary choice to subscribe - you may unsubscribe at any time. 

4 How will we use personal information and who will see it? 

Information collected will be used by:

•          Cristina Woodall at FlowMotion Pilates
•          Our insurers and brokers (as required)
•          Our bank (as required)
•           Third parties we use to help deliver our products to you eg accounting service providers
•          Third parties approved by you eg social media sites you choose to link your account to 

Only when and if you agree will you be added to our mailing list in order for us to inform you of special offers and events taking place at FlowMotion Pilates or to provide feedback. 

Other personal health information gathered will be used to design personalised Pilates sessions.  We will never share this information with any third parties unless there is medical reason to do so and consent has been given. 

We may share information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.  

5 Where will we store your information and how long will it be kept? 

FlowMotion Pilates stores your information at Cristina Woodall's personal home address.  We have appropriate security measures to prevent your personal information from being accidentally lost, used or accessed unlawfully.  We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. 

We will keep your personal information while you are a client of ours or we are providing products or services to you.  Thereafter, we will keep your personal information for as long as necessary:

•           To respond to any questions, complaints or claims made by your or on your behalf;
•           To show that we have treated you fairly;
•           To keep records required by law. 

We will not retain your personal information for longer than necessary.  Different retention periods apply for different types of personal information. 

6 Cookie/Tracking Technology 

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. The information is used to track visitor use of the website and to complete statistical reports on website activity. For further information on cookies visit www.aboutcookies.org. You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. 

7 Keeping our records accurate 

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time by simply contacting us. If you have another query relating to your information, please contact us. 

8 Deleting Information

You can ask to un-subscribe from our mailing lists at any time by emailing info@pilatesflowmotion.com .

9 Contact Us 

If you have any questions regarding this Privacy Policy or the information we hold about you please contact us via email at info@pilatesflowmotion.com.